We keep a sharp eye on your order to ensure the restaurant has received it. We will always notify you immediately if anything goes wrong.
A restaurant usually confirms your order within minutes after you have placed the order. If the restaurant did not confirm the order, lazymeal will followup on it to ensure it goes through and to determine the estimated time for it to be ready.
In most cases, one of the restaurant's delivery drivers will deliver your order. Keep in mind, some restaurants don't have their own drivers and use a third-party delivery service, which is often faster!
Typically in less than one hour. Everything will happen as quickly as possible, yet if the restaurant indicate that it will take more than an hour we will give you a call.
The restaurant will do its best to deliver at your requested time. Please allow a window of 15 minutes before and after your requested time.
On average 20 minutes. Everything will happen as quickly as possible, yet if the restaurant indicate that it will take more than 30 minutes we will give you a call.
The restaurant will do its best to prepare your food for your requested time. Please allow a window of 5 minutes before and after your requested time.
Having your order cancelled is a drag. Upon a restaurant cancelling an order lazymeal immediately will follow up with the restaurant and to see what is up. We then give you a call.
Yes, refunds are initiated immediated. The time it takes for a refund to complete depends on both your payment method and bank. Typically a full refund is completed within 3 days.
Enter your promo code at the time of checkout for an immediate discount.
We received your order yet were not able to process it. Please call us immediately at (604)900-1750.
The restaurant estimates your delivery time based on the number of drivers they have and the delivery zones they have defined. Keep in mind, there could be delays due to heavy traffic, bad weather, or high order volume.
The restaurant does its best to meet your requested delivery time. Sometimes they are behind due to traffic or unexpected order volume.
Yes, bring ID or a print out of the order invoice.
Contact us and we'll do everything in our power to make things right.